Terms of Service

These Terms of Service ("Terms") govern your use of the lumenta platform operated by Nupact UG (haftungsbeschränkt) ("we", "us", "our"), a company registered in Germany. By creating an account or using the lumenta service, you agree to these Terms.

1. Service Description

lumenta is a behavioral coaching platform for professional development. The service observes workplace meetings (with user consent), extracts structured behavioral data from meeting transcripts using AI, and delivers evidence-based coaching grounded in observed behavior. lumenta also tracks developmental progress over time and provides anonymized aggregate insights to subscribing organizations.

2. Eligibility and Accounts

lumenta is available to individuals whose organization has a subscription or trial agreement with us. Access may require an invite code provided by your organization or by lumenta directly.

You must use a valid work email address to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at info@nupact.ai if you become aware of any unauthorized use of your account.

3. Employee-Controlled Data

Your employer may access only anonymized, aggregate organizational insights derived from cohorts that meet our minimum anonymity threshold. Your employer cannot request, access, or receive your individual data through lumenta, and we will not provide it.

You control which meetings lumenta observes through your observation mode settings. You may change these settings or disconnect your calendar at any time.

4. Acceptable Use

You agree not to:

• Use lumenta for any purpose other than professional development and coaching
• Attempt to access another user's data or coaching sessions
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the platform
• Use the platform to monitor, surveil, or evaluate other employees without their knowledge and consent
• Share your invite code or account credentials with unauthorized third parties
• Interfere with the security or proper functioning of the service
• Use the AI coaching features to generate content that is harmful, discriminatory, or violates applicable law

5. Meeting Observation and Consent

When lumenta's meeting bot joins a video call, it identifies itself to all participants. You are responsible for ensuring that your use of lumenta complies with your organization's internal policies regarding meeting recording. lumenta provides the technical capability for meeting observation; responsibility for obtaining any required consents from meeting participants rests with you and your organization.

Audio recordings are used solely for transcript generation and are deleted immediately thereafter. Meeting transcripts and derived behavioral data are associated with your individual account and are not shared with other meeting participants.

6. AI Coaching Disclaimer

lumenta's AI coaching is designed to support professional development through structured reflection on observed behavior. It is not a substitute for professional therapy, counseling, or clinical psychological services. The coaching provided is based on established coaching frameworks and peer-reviewed behavioral research, but it is generated by an AI system and should be treated as a developmental tool, not clinical advice.

While our coaching methodology is co-developed with certified coaching professionals and grounded in research, individual coaching outputs are generated by AI and may occasionally contain inaccuracies. We encourage you to exercise your own judgment in applying any coaching suggestions.

7. Subscription and Trial Terms

7.1 Organizational subscriptions

lumenta is sold to organizations on a per-user, per-month basis. Subscription terms, pricing, and payment conditions are set out in the separate agreement between us and your organization.

7.2 Trials

Trial access may be offered for a limited period (typically 3 months) with a limited number of users. Trial terms, including any associated fees, are set out in the trial agreement. At the end of a trial period, access to active features (meeting observation, new coaching sessions) will be restricted, but you will retain read-only access to your historical data.

8. Intellectual Property

The lumenta platform, including its software, design, coaching methodology, behavioral extraction algorithms, and content, is the intellectual property of Nupact UG (haftungsbeschränkt) and is protected by applicable copyright and intellectual property laws.

Your data — including meeting transcripts, behavioral analyses, coaching conversations, and growth metrics — belongs to you. We claim no ownership over your data. We use it solely to provide and improve the service as described in our Privacy Policy.

9. Availability and Support

We aim to maintain high availability of the lumenta platform but do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to notify users of planned downtime.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• lumenta is provided "as is" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service
• Our total aggregate liability for any claims arising from these Terms shall not exceed the fees paid by your organization for the lumenta service in the 12 months preceding the claim

Nothing in these Terms limits our liability for damages resulting from intentional misconduct (Vorsatz) or gross negligence (grobe Fahrlässigkeit), or any other liability that cannot be excluded under applicable German law.

11. Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. Where your organization has entered into a Data Processing Agreement (DPA) with us, the terms of that DPA prevail in the event of any conflict with these Terms regarding data processing.

A DPA is available on request for subscribing organizations. Contact info@nupact.ai to request one.

Your meeting transcripts, behavioral data, and coaching conversations are not used to train AI models — not by lumenta, and not by our AI providers. See our Privacy Policy for details on data handling by our sub-processors.

12. Termination

You may stop using lumenta at any time by disconnecting your calendar and ceasing to use the service. You may request deletion of your account and all associated data by contacting us at info@nupact.ai.

We may suspend or terminate your access if you breach these Terms, if your organization's subscription expires, or if continued provision of the service becomes impractical due to legal, regulatory, or technical reasons. We will provide reasonable notice where possible.

Upon termination, you may request an export of your personal data in a structured, machine-readable format before your account is deleted. Account deletion requests are processed within 30 days.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the lumenta platform at least 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate your account as described in Section 12.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Berlin, Germany.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, acts of government, pandemics, internet or telecommunications failures, or failures of third-party service providers. This does not affect your right to delete your data or terminate your account at any time.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Contact

For any questions about these Terms, contact us at:
Nupact UG (haftungsbeschränkt)
Email: info@nupact.ai